Get Help
Help with courses, certification, and other common questions. If you do not find your answer here, please contact support@serviceinnovation.org.
- KCS Methodology Help
- Are KCS in Action Web Sessions recorded?
- Can I buy a KCS manual?
- Examples of KCS structured Knowledge Articles
- HDI is not an authorized provider of KCS training or certification
- How do companies get their tool certified?
- How do I explain what KCS® is to my team?
- Is there a PDF available to print for KCS?
- What is the best tool for Knowledge Management
- Courses and Certifications
- Help with courses and certifications.
- Access my course in the Self-Paced Learning Center if my company purchased a course or exam on my behalf
- Can't log-in to my Credly account due to company email no longer accessible
- Cancel or reschedule my KCS Practices Exam
- Can I get the answers to the exam questions that I missed on the KCS v6 Fundamentals Exam?
- Change KCS v6 Practices Certification exam from a Kryterion Test Center to online proctored
- Closed caption or subtitles available for self-paced courses
- Cost of corporate unlimited use for Online Courses
- Coupon code usage for self-paced course/exams
- Course doesn't show complete
- Course not working in Firefox Browser
- Credit Card purchasing on the Self-Paced Learning Center without a Paypal account
- Did not receive email from Self-Paced Learning Center
- Digital Badge earned when working at a different company
- Discounts for Bulk Purchases of Self-Paced Training
- Does my KCS badge/certification come with a certificate?
- Does my Trainer certification terminate if I leave my company?
- Why did I fail the KCS v6 Practices Exam?
- Find KCS Workshop and pricing
- Forgot Password in Webassessor not working
- Get a payment receipt from Self-Paced Learning Center
- Get Help
- How to register for the online-proctored KCS v6 Practices Certification Exam?
- How to uninstall the Webassessor exam application from my computer
- I'm a KCS Certified Trainer. Where can I find the workshops and materials?
- Information regarding camera for online proctored exam
- Internal vs External KCS Certified Trainers
- Is the v6 Practices Exam in other languages besides English?
- I am unable to find an exam window available for the Online Proctored KCS Practices exam
- I did not receive information about how to access my badge after passing my certification exam
- Kryterion Test Center near me when registering for a KCS Practices exam
- Manager unable to purchase for others in Self-Paced Training
- Managing KCS Training and Exams on Co-Branded Self-Paced Learning Center
- Procurement or Manager purchasing options for self-paced training for team members
- Purchasing Webassessor Exams by PO
- Receipt for an exam purchased through Webassessor
- Register a single team member for an online course/exam as part of my customer account
- Register for KCS v6 Trainer Certification Exam
- Register for the KCS Practices exam if my trainer will be proctoring the exam at the end of the workshop
- Report to see how my team members scored on an exam?
- Retake KCS v6 Fundamentals Exam
- Retake the KCS v6 Practices exam if failed
- Review slides in the self-paced online courses
- Self-Paced Learning Center Support and Troubleshooting
- Special Accommodation Practices Exam for non-native speakers
- Time it takes to complete KCS Fundamentals Training and Certification
- Time needed to get KCS Certified
- Time zone choice is not showing when registering for online proctored exam
- Trouble launching online-proctored certification exam
- Upload and register multiple people in the Self-Paced Learning Center
- User profiles for team members when manager purchases for team
- What's included in the KCS v6 Fundamentals Course Unlimited Use Corporate License?
- Which course should my employees take?
- Why can't I see KCS Exams in Webassessor
- Will I be given the score of my KCS v6 Practices Exam?