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Consortium for Service Innovation

Internal vs External KCS Certified Trainers


What's the difference between an Internal and External KCS Certified Trainer?

KCS v6 Trainer certification indicates that a person is certified to teach the Consortium's workshop material, but does not grant access to the materials without a license agreement in place.


Two types of KCS Certified Trainers are available.

(Note: External trainers are licensed to teach anyone, where as internal trainers are licensed only to use the materials with employees of their company)

Steps to become a trainer:

Environment/Applies to

  • KCS Certified Trainer