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Consortium for Service Innovation

Internal vs External KCS Certified Trainers

Issue

What's the difference between an Internal and External KCS Certified Trainer?


Resolution

Two types of KCS Certified Trainers are offered 

(Note: External trainers are licensed to teach anyone, where as internal trainers are licensed only to teach employees of their company)

Steps to become a trainer:


Environment/Applies to

  • KCS Certified Trainer