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Consortium for Service Innovation

Internal vs External KCS Certified Trainers

Issue

What's the difference between an Internal and External KCS Certified Trainer?


KCS v6 Trainer certification indicates that a person is certified to teach the Consortium's workshop material, but does not grant access to the materials without a license agreement in place.

Resolution

There are two types of KCS Certified Trainers, distinguished by how license agreements are structured:

Note: External trainers are licensed to teach publicly, whereas internal trainers are licensed only to use the materials with employees of their specific company.

Steps to become a trainer:


Environment/Applies to

  • KCS Certified Trainer