- HDI’s commercial activities are not licensed pursuant to the Creative Commons non-commercial license
- HDI is not otherwise licensed to promote KCS v6 or use the KCS marks in connection with its offerings
In the past, HDI has participated in programs authorizing their use of KCS. Unfortunately, HDI’s current commercial activities with KCS v6 have not been reviewed by the Consortium and are not licensed pursuant to the Creative Commons Attribution-NonCommercial 4.0 International License, and HDI is not otherwise licensed to promote KCS v6 or use the KCS marks in connection with its offerings.
While the Consortium has numerous individuals and organizations who are authorized for commercial use of the KCS methodology through the programs offered by the Consortium for Service Innovation, HDI chooses not to participate. HDI is the only organization, that we know of, that is using KCS v6 for commercial purposes without the Consortium’s review, and does not pay the Consortium royalties to support the ongoing work. We have attempted to negotiate a reasonable royalty arrangement with HDI, including offering to have royalty terms set by an independent, expert assessment of the market value of the KCS IP—an offer HDI has declined.
Despite our objections, HDI continues to offer programs using the Consortium’s IP without authorization, thereby potentially devaluing the Consortium’s intellectual property. We are continuing to address this matter, but the Consortium does not currently recognize or endorse any KCS training or certification offered by HDI.
Recognized KCS Training and Certification
- Consortium for Service Innovation (the owner of the KCS methodology and of the KCS registered service mark) does not recognize KCS training or certification from anyone other than the Consortium and its Certified KCS Trainers.
- KCS Digital Badges are only offered to individuals that receive certification through the Consortium.