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Consortium for Service Innovation

How can we help you?

This digital library for the Consortium for Service Innovation includes public resources and our Members-Only Wiki.

For assistance, visit our knowledge base.

Popular Public Resources

Nurturing an Adaptive Workforce
For folks who are retaining, interviewing, hiring, leading, and working with talented people in a rapidly changing, complex environment.

Understanding Success by Channel
How can we determine the value of knowledge offerings across multiple channels?