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Consortium for Service Innovation

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Welcome to the online library for the Consortium for Service Innovation!

For questions or access to the members-only wiki, please contact our Community Success Manager

Popular Public Resources

Nurturing an Adaptive Workforce
For folks who are retaining, interviewing, hiring, leading, and working with talented people in a rapidly changing, complex environment.

Understanding Success by Channel
How can we determine the value of knowledge offerings across multiple channels?