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Consortium for Service Innovation

Cancel or reschedule KCS Practices Exam


How do I cancel or reschedule my KCS v6 Practices Exam?


Cancelling or rescheduling a KCS v6 Practices exam can be done in your Consortium/Webassessor account by logging in and clicking on My Assessments.

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  • Click on Reschedule/Cancel

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  • Prior to the penalty window (see following), there will be no charge. 
    • Note:  The Test Taker can only reschedule for the same type of exam delivery on their own.
      • Exam Delivery methods: Online Proctored, Kryterion Test Center or Instructor Proctored in Person
    • If the Test Taker does not know when they'd like to reschedule, or if Test Taker needs to change the exam delivery method, please cancel the exam and contact  If you used a coupon code, please include that information.
  • Depending on timing, Kryterion cancelation penalties will apply as per the exam delivery method
    • Changes must be made 24 hour in advance for online proctored
    • Changes must be made 72 hour in advance of Kryterion Test Center
    • Otherwise $100 cancelation penalty will apply
  • LATE reschedule, the Test Taker will be asked to pay $100 via credit card in Webassessor to reschedule.   If you no show, you forfeit the full amount.  

Environment/Applies to

  • Kryterion/Webassesor
  • Practices Certification Exam