Report to see how my team members scored on an exam?

Issue

How to run a report to see how my team members scored on an exam.

Resolution

NOTE:  You must have been previously assigned a Managers Reporting role

• Login to the Online Learning Center if you have been assigned to a KCS Reports Role.  Contact support@serviceinnovation.org for more information if you have not been assigned this role
• Click on MY REPORTS across the top of your account. 

• Then click USERS TAKING COURSE (even if it's an exam) - best to scroll to the bottom to OTHER REPORTS to see all course/exams in one report

• You will then see this screen that provides the following information:
  • If your team member has logged in to their account
  • Completion Status (IMPORTANT - currently progress and completion status is not accurate for the Fundamentals Course due to some current system limitations) However, if it says N/A it means that they have not logged into the training. 
  • Score of Exam (if applicable)
• To run a report as a csv file - follow these steps
  • Step 1: Click No Date Range or set a Date Range
  • Step 2: Click Run Report
  • Step 3:  Then Download if you would like (Can choose file type as well)

Environment/Applies to

• Admin for Team Bulk Purchase 
• KCS Reports Role
• Online Learning Center
• eTrain