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KCS v6 Documentation
- KCS v6 Practices Guide
- Section 1 Knowledge-Centered Service
- Section 2 The KCS Practices
- Summary
- About the Consortium
- Appendix A: KCS v6 Update Summary
- Appendix B: Glossary of KCS Terms
- Appendix C: Metrics Matrix
- Appendix D: KCS Roles and Competencies
- Appendix E: Article Quality Quick Reference Guide
- Appendix F: KCS and ITIL
- Appendix G: KCS FAQs
- Appendix H: The "Why" Behind Each Practice
- Special Thanks
- KCS v6 Knowledge Domain Analysis Reference Guide
- Knowledge Domain Analysis activities are critical in identifying, maximizing, and sustaining benefits generated by a KCS implementation. This Guide describes those KDA activities.