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Consortium for Service Innovation

KCS v6 Adoption Guide

The KCS® v6 Adoption Guide is the accumulation of over twenty years of adoption experiences by KCS Academy Certified Trainers and the staff of the Consortium for Service Innovation. This guide is an invitation to success.  While it provides a step-by-step approach for planning a KCS adoption, it is not intended to be "the only right way."  Our aim is to share what we have learned about what makes for a successful KCS adoption and help you maximize the many benefits of doing KCS. 

While we DO NOT recommend downloading this document because it is subject to change at any time, an 81-page, static pdf is available here.


Creative Commons License
KCS® v6 Adoption Guide by Consortium for Service Innovation is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.  Permissions beyond the scope of this license may be available at

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