Knowledge-Centered Service (KCS) v6
- KCS Principles and Core Concepts
- This document is intended to describe the principles and core concepts of Knowledge-Centered Service (KCS).
- KCS Certification Information
- The certification programs were designed by a small, passionate group of Consortium members who are using KCS in their organizations, while also helping the Consortium develop and maintain the KCS methodology.
- KCS: Ask an Expert
- PII: Should we have "Modify Loss" as an option?
- KCS Roles: What do we do with our existing knowledge authors and editors?
- All our issues are unique, so does KCS even make sense for us?
- Should we mass migrate existing content into a new knowledge base?
- How should we structure Responder (end user) training?
- How does KCS affect case closure codes?
- How do I get legal/compliance to let us do KCS?
- What are good names to simplify and easily explain validation status?
- Where is the balance in having KDE's do the research and Managers being accountable?
- What are some best practices on implementing KCS with a BPO team?