Knowledge-Centered Service (KCS) v6
- KCS Principles and Core Concepts
- This document is intended to describe the principles and core concepts of Knowledge-Centered Service (KCS).
- KCS Certification Information
- The certification programs were designed by a small, passionate group of Consortium members who are using KCS in their organizations, while also helping the Consortium develop and maintain the KCS methodology.
- KCS: Ask an Expert
- PII: Should we have "Modify Loss" as an option?
- KCS Roles: What do we do with our existing knowledge authors and editors?
- All our issues are unique, so does KCS even make sense for us?
- Should we mass migrate existing content into a new knowledge base?
- How should we structure Responder (end user) training?
- How does KCS affect case closure codes?
- How do I get legal/compliance to let us do KCS?
- What are good names to simplify and easily explain validation status?
- Where is the balance in having KDE's do the research and Managers being accountable?
- What are some best practices on implementing KCS with a BPO team?
- KCS and Certification Support
- For help with certification and frequently asked questions.
- Access KCS v6 Fundamentals Course
- Adding a KCS logo to LinkedIn Profile
- Benefits of Knowledge Management using KCS
- Consortium Member Password Protected Access
- Costs and Process to become an Internal KCS Trainer for my company
- Cost of corporate unlimited use KCS v6 Fundamentals Online Course
- Discounts available for multiple KCS v6 Fundamentals course and certification exam
- Get Help
- How do I find a KCS Workshop or a Certified KCS Trainer and how much does it cost?
- How do I retake the KCS v6 Fundamentals exam if I failed
- How the KCS v6 Fundamentals Course and Exam Work
- How to find Kryterion Test Center when registering for an exam
- Information regarding camera for online proctored exam
- I passed my certification exam. When do I receive my certificate, logos and see my name on the registry?
- KCS Web Session recording
- Was not able to take or didn't pass the KCS Practices Bridge Exam, do I register for the regular exam or the RETAKE Exam
- Where can I find KCS case studies?
- Why can't I see KCS Exams in Webassessor
- Will I be given my exam score and answers missed?