_(1).svg?revision=1)
Knowledge-Centered Success (KCS)
The KCS® methodology is a registered service mark of the Consortium for Service Innovation. Members of the Consortium for Service Innovation have generously provided the following resources for your personal use with attribution as described in this article.
- KCS Principles and Core Concepts
- Principles and Core Concepts create the foundation of Knowledge-Centered Service (KCS).
- Measuring Self-Service Success (2027)
- Improved customer success due to better knowledge-sharing is a key benefit of KCS. How can we determine the value of knowledge delivery across multiple channels, particularly for self-service and community implementations?
- KCS Certification & Training
- The certification programs were designed by a small, passionate group of Consortium members who are using KCS in their organizations, while also helping the Consortium develop and maintain the KCS methodology.
- KCS v6 Fundamentals Certification Instructions
- KCS v6 Practices Certification Instructions
- KCS v6 Certified External Trainer Instructions
- KCS v6 Certified Internal Trainer Instructions
- KCS v6 Aligned Instructions
- KCS v6 Verified Instructions
- KCS v6 Leadership Workshop: Details & Sample Agenda
- KCS v6 Practices Workshop: Details & Sample Agenda
- Knowledge Domain Analysis Workshop: Sample Agenda