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Consortium for Service Innovation

Adopt in Waves

The goals of Adopting in Waves include developing KCS competencies in the knowledge workers, creating excitement through early success stories, and establishing internal referenceability. 

It entails:

  • Preparing and launching Wave I 
    • Knowledge worker training
    • Management training
    • Coaching and developing the coaching program
    • Sampling and providing feedback on the articles created during Wave I (Content Standard Checklist and PAR)
  • Updating technology (functionality and integration)
  • Deploying additional waves of adopters

This phase can take anywhere from twelve weeks to one year.

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