References and Acknowledgements
References
Please visit the Consortium Library to access the following:
- KCS Principles & Core Concepts
- KCS v6 Practices Guide
- KCS v6 Adoption & Transformation Guide
- KCS Case Studies
Books referenced in the text (Amazon affiliate links benefit the work of the Consortium):
- The Balanced Scorecard: Translating Strategy into Action by Kaplan and Norton
- The Five Dysfunctions of a Team by Lencioni
- Loyalty Rules by Reichheld
- Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success by Spitzer
Acknowledgements
Contributing Members:
- Monique Cadena
- Laurel Poertner
- Brad Smith
Consortium Staff:
- Greg Oxton
- Kelly Murray
- Arnfinn Austefjord
Updates to the Measurement Matters v6 paper were made to reflect the updates to the KCS v6 Adoption & Transformation Guide in October 2022 based on the experience, thoughts, questions, and insights of David Kay, Ryan Mathews, Sam Goode, Jennifer Crippen, Jacob Watts, Andy Kiendl, Monique Cadena, and Adam Hansen.