References and Acknowledgements
References
Please visit the Consortium Library to access the following:
Additional KCS resources, including case studies, are available at the KCS Academy.
Books referenced in the text (Amazon affiliate links benefit the work of the Consortium):
- The Balanced Scorecard: Translating Strategy into Action by Kaplan and Norton
- The Five Dysfunctions of a Team by Lencioni
- Loyalty Rules by Reichheld
- Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success by Spitzer
Acknowledgements
Contributing Members:
- Monique Cadena
- Laurel Poertner
- Brad Smith
Consortium Staff:
- Greg Oxton
- Kelly Murray
- Arnfinn Austefjord