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Consortium for Service Innovation

References and Acknowledgements


Please visit the Consortium Library to access the following:

Additional KCS resources are available at the KCS Academy.

Books referenced in the text (Amazon affiliate links benefit the work of the Consortium):


Contributing Members:

  • Monique Cadena
  • Laurel Poertner
  • Brad Smith

Consortium Staff:

  • Greg Oxton
  • Kelly Murray
  • Arnfinn Austefjord


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