References and Acknowledgements

References

Please visit the Consortium Library to access the following:

• KCS Principles & Core Concepts
• KCS v6 Practices Guide
• KCS v6 Adoption Guide
• KCS Case Studies

Additional KCS resources are available at the KCS Academy.

Books referenced in the text (Amazon affiliate links benefit the work of the Consortium):

• The Balanced Scorecard: Translating Strategy into Action by Kaplan and Norton
• The Five Dysfunctions of a Team by Lencioni
• Loyalty Rules by Reichheld
• Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success by Spitzer

Acknowledgements

Contributing Members:

• Monique Cadena
• Laurel Poertner
• Brad Smith

Consortium Staff:

• Greg Oxton
• Kelly Murray
• Arnfinn Austefjord