Skip to main content
Consortium for Service Innovation

References and Acknowledgements


Please visit the Consortium Library to access the following:

Books referenced in the text (Amazon affiliate links benefit the work of the Consortium):


Contributing Members:

  • Monique Cadena
  • Laurel Poertner
  • Brad Smith

Consortium Staff:

  • Greg Oxton
  • Kelly Murray
  • Arnfinn Austefjord

Updates to the Measurement Matters v6 paper were made to reflect the updates to the KCS v6 Adoption & Transformation Guide in October 2022 based on the experience, thoughts, questions, and insights of David Kay, Ryan Mathews, Sam Goode, Jennifer Crippen, Jacob Watts, Andy Kiendl, Monique Cadena, and Adam Hansen.


  • Was this article helpful?