Plan and Design

The Plan and Design phase builds the foundation for a successful implementation.  It entails:

• Assessing the current state of knowledge practices
• Getting the right people involved across the organization to form the KCS Council
• KCS training for the KCS Council
• Designing a workflow and content standard that is good enough to get started
• Creating a communications plan
• Developing an adoption plan and road map
• Establishing the measurement model and baseline measures against which we can assess progress

The Plan and Design phase can take anywhere from four weeks to a number of months depending on the size and diversity of the audience adopting KCS. The KCS Program Manager coordinates the design activities. In small organizations (10-50 people), this may include program management and project management responsibilities. In large organizations (50-1000s), the KCS Program Manager will need the support of project managers for each knowledge domain. It is critical to clearly define responsibility for the adoption activities.

In this section: