KCS v6 Knowledge Domain Analysis Reference Guide
Knowledge Domain Analysis activities are critical in identifying, maximizing, and sustaining benefits generated by a KCS implementation. This Guide describes those KDA activities.
Table of Contents
Summary of the KDE Competencies (KCS v6 Practices Guide)
The multi-day, interactive Knowledge Domain Analysis workshop covers key elements of the Evolve Loop practices and identifies opportunities for improvements in: KCS Solve Loop processes, high-value knowledge articles, self-service success, and business improvements (products, services, policies).
KCS v6 Knowledge Domain Analysis Reference Guide by Consortium for Service Innovation is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Permissions beyond the scope of this license may be available at info@serviceinnovation.org.