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Help with courses, certification, and other common questions. If you do not find your answer here, please contact support@serviceinnovation.org.
- Courses and Certifications
- Help with courses and certifications.
- Buy Courses & Exams for Others
- Can't log-in to my Credly account due to company email no longer accessible
- Cancel or reschedule KCS Practices Exam
- Can I take exams in a language other than English?
- Change KCS v6 Practices Certification exam from a Kryterion Test Center to online proctored
- Closed caption or subtitles available for self-paced courses
- Digital Badge earned when working at a different company
- Does my Trainer certification terminate if I leave my company?
- Why did I fail the KCS v6 Practices Exam?
- Find KCS Workshop and pricing
- Forgot Password in Webassessor not working
- How to add a Test Taker in the Self-Paced Learning Center
- How to assign a Retake Exam to an existing Test Taker in my Group
- How to Bulk add Test Takers to the Self-Paced Learning Center
- How to print certificate and publish my digital badge?
- How to register for the online-proctored KCS v6 Practices Certification Exam?
- How to Run a report for team members who have been enrolled in Consortium Learning Center
- How to uninstall the Webassessor exam application from my computer
- HUB ARTICLE: Corporate License Owners who add Test Takers
- I'm a KCS Certified Trainer. Where can I find the workshops and materials?
- Information regarding camera for online proctored exam
- Internal vs External KCS Certified Trainers
- Is the v6 Practices Exam in other languages besides English?
- I am unable to find an exam window available for the Online Proctored KCS Practices exam
- I did not receive information about how to access my badge after passing my certification exam
- I received my certification from HDI and would like a Digital Badge
- Kryterion Test Center near me when registering for a KCS Practices exam
- Purchasing Webassessor Exams by PO
- Receipt for an exam purchased through Webassessor
- Register for KCS v6 Trainer Certification Exam
- Register for the KCS Practices exam if my trainer will be proctoring the exam at the end of the workshop
- Retake KCS v6 Practices Exam
- Self-Paced Learning Center Support and Troubleshooting
- Suggested Prerequisites for the KCS v6 Practices Workshop
- Time it takes to complete KCS Fundamentals Training and Certification
- Time needed to get KCS Certified
- Time zone choice is not showing when registering for online proctored exam
- Trouble launching online-proctored certification exam
- What's included in the KCS v6 Fundamentals Course Unlimited Use Corporate License?
- Which course should my employees take?
- Why can't I see KCS Exams in Webassessor
- Will I be given the score of my KCS v6 Practices Exam?
- KCS Methodology Help
- Are Web Sessions recorded?
- Can I buy a KCS manual?
- Do I need a log in for the Consortium Digital Library?
- Examples of KCS Structured Knowledge Articles
- HDI is not an authorized provider of KCS training or certification
- How do companies get their tool certified?
- How do I explain what KCS® is to my team?
- Is there a PDF available to print for KCS?
- What is the best tool for Knowledge Management