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Blank Screen when launching the course
Issue
When attempting to access the course, the screen is blank when selecting the first module
Resolution
Our learning Center Platform/SkyPrep is cloud-based software, so this issue usually stems from the users device. On a laptop computer a few things could be causing it:
- Blocked launch: SkyPrep can open SCORM in a separate window. Pop-up restrictions can interfere, especially with automatic launching. Check browser settings.
- Browser restrictions: An older browser, disabled JavaScript, extensions, or privacy settings may interfere with playback. Check browser extensions.
- Network restrictions: An unstable connection, company firewall, VPN, or content filter may prevent part of the module from loading.
Environment/Applies to
- Service Innovation Learning Center