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Consortium for Service Innovation

How To: Enroll In Your Online Course or Exam

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The Service Innovation Learning Center is your destination for online learning. Thank you for including us on your learning journey!

NOTE:  Please expand 'On this Page" above to jump to your specific use case!

This resource provides instructions for enrolling in your purchased courses and exams. Are you looking to buy online training for yourself, your team, or your entire organization? Visit our Purchase Self-Paced Courses & Exams page.

If you need assistance at any time, please reach out to support@serviceinnovation.org. 

I Have Purchased a Course or Exam with an Access Key

Learning Center Keys

Your purchase confirmation email contains a list of the Registration Links that you need in order to use Learning Center content. Access keys can be redeemed by you or transferred to another individual. If you have purchased keys for others, keep in mind that each link can be used only once.

The email lists each key for your records, and includes a link that goes directly to a registration form with the key in place and ready to use.

Providing Registration Links to Others

Your learners (including yourself, if you’re using one of the keys) use the links provided in the email to register for the purchased content. Copy and paste the link to share it via email or messaging channel of your choice.

Clicking the link takes the learner to a Registration Form with the key already populated for use. Learner instructions for using an access key are below.

I Have a Registration Link for accessing a Course/Exam

Use these instructions when you’ve been provided with a link to a register for the course/exam.

This is My First Time Using the Learning Center

Click the link to bring you to the Registration Form, with the access key already added and ready to use.

To register for the training:

  1. Use the provided registration link to open the Course or Exam Registration Form.
  2. Each link contains a unique Access Key that can only be used once.
  3. Complete the form with your First Name, Last Name, and Email (the key will be pre-filled).
  4. Click Register.
  5. Check your email for a message titled “Welcome to the Service Innovation Learning Center”. The email comes from mailer@skyprepapp.com and it contains your login credentials. (If you don’t see it, please check your spam folder.) 
  6. Log in to the Service Innovation Learning Center at learn.serviceinnovation.org to begin your course or exam.
  7. After logging in, your course or exam is available at any time in My Learning on the Service Innovation Learning Center. Once the course is launched, it is available for 12 weeks.
  8. If you have any questions or need help, contact support@serviceinnovation.org.

Your "Welcome to the Service Innovation Learning Center" email comes from mailer@skyprepapp.com.
If you don't see it, be sure to check your spam folder!

I am an Existing Learning Center User

If you’re currently logged in, clicking the link you were provided gives you a one-click Register form. If you’re not currently logged in, you’ll be prompted to do so.

After clicking the Register button, the course or exam will be added to your home page under My Current Learning. 

For Members: Registering for Training Included in Membership

Members of the Consortium for Service Innovation at the Participant Plus, Sponsor, and Benefactor level have Learning Center content included in their membership benefits.

Contact support@serviceinnovation.org to use to your included membership registration keys.