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Consortium for Service Innovation

How To: Enroll In Your Online Course or Exam

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Enrolling in Purchased Courses or Exams

The Service Innovation Learning Center is your destination for online learning. Thank you for including us on your learning journey!

NOTE:  Please see Table of Contents on the right to jump to your specific use case!

This resource provides instructions for enrolling in your purchased courses and exams. Are you looking to buy online training for yourself, your team, or your entire organization? Visit our Purchase Self-Paced Courses & Exams page.

If you need assistance at any time, please reach out to support@serviceinnovation.org. 

I Purchased Learning Center Content for Myself

Use these instructions if you purchased a single registration to one or more courses or exams for your own use.

This is My First Time Using the Learning Center

Once your purchase is complete, you will receive an email with the subject line “Welcome to the Service Innovation Learning Center” with login credentials to enter the Learning Center for the first time. We recommend that you update your password after logging in.

This email comes from mailer@skyprepapp.com.
If you don't see it, be sure to check your spam folder!

After logging in, your courses appear on the home page under My Current Learning. 

I’m an Existing Learning Center User

You will receive an enrollment confirmation email with a subject line that begins with “You have been enrolled” and includes the course or exam name. After logging in, your courses show up under My Current Learning.


I Purchased Learning Center Content for Others

Use these instructions if you purchased registration for multiple people to one or more courses or exams in the Service Innovation Learning Center.

Learning Center Keys

Your purchase confirmation email contains a list of the Registration Keys that learners need in order to use Learning Center content. Keep in mind that each key can be used only once.

The email lists each key for your records, and includes a link that goes directly to a registration form with the key in place and ready to use.

Providing Keys to Your Learners

Your learners (including yourself, if you’re using one of the keys) use the links provided in the email to register for the purchased content. Copy and paste the link to share it via email or messaging channel of your choice.

Clicking the link takes the learner to a Registration Form with the key already populated for use. Learner instructions for using a registration key are below.

I Have a Registration Link for accessing a Course/Exam

Use these instructions when you’ve been provided with a link to a register for the course/exam. The

This is My First Time Using the Learning Center

Click the link to bring you to the Registration Form, with the key already added and ready to use.

To register for the training:

    1. Use the provided registration link to open the Course or Exam Registration Form.
    2. Each link contains a unique Registration Key that can only be used once.
    3. Complete the form with your First Name, Last Name, and Email (the key will be pre-filled).
    4. Click Register.
    5. Check your email for a message titled “Welcome to the Service Innovation Learning Center”. It contains your login credentials. (If you don’t see it, please check your spam folder.) Email from mailer@skyprepapp.com.
    6. Log in to the Service Innovation Learning Center at learn.serviceinnovation.org to begin your course or exam.
    7. After registration, your course or exam is available at any time in My Learning on the Service Innovation Learning Center.

    After registration, your exam is available at any time in My Learning on the Service Innovation Learning Center.

    If you have any questions or need help, contact support@serviceinnovation.org.

    I am an Existing Learning Center User

If you’re currently logged in, clicking the link you were provided gives you one-click Register form. If you’re not currently logged in, you’ll be prompted to do so.

After clicking the Register button, the course or exam will be added to your home page under My Current Learning. 

For Members: Registering for Training Included in Membership

Members of the Consortium for Service Innovation at the Participant Plus, Sponsor, and Benefactor level have Learning Center content included in their membership benefits.

Contact support@serviceinnovation.org to use to your included membership registration keys.