How To: Access Your Online Training
Accessing Purchased Training
The Service Innovation Learning Center is your destination for online learning. Thank you for including us on your learning journey!
This resource provides instructions for accessing purchased courses and exams. Are you looking to buy online training for yourself, your team, or your entire organization? Visit our Purchase Self-Paced Courses & Exams page.
If you need assistance at any time, please reach out to support@serviceinnovation.org.
I Purchased Learning Center Content for Myself
Use these instructions if you purchased single access to one or more courses or exams for your own use.
This is My First Time Using the Learning Center
Once your purchase is complete, you will receive an email with the subject line “Welcome to the Service Innovation Learning Center”. Use the provided link and login credentials to access the Learning Center for the first time. We strongly recommend that you update your password after logging in.
After logging in, your courses appear on the home page under My Current Learning.
I’m an Existing Learning Center User
You will receive an enrollment confirmation email with a subject line that begins with “You have been enrolled” and includes the course or exam name. After logging in, your courses show up under My Current Learning.
I Purchased Learning Center Content for Others
Use these instructions if you purchased access for multiple people to one or more courses or exams in the Service Innovation Learning Center.
Learning Center Keys
Your purchase confirmation email contains a list of the Registration Keys that learners need in order to access Learning Center content. Keep in mind that each key can be used only once.
The email lists each key for your records, and includes a link that goes directly to the Service Innovation Learning Center with the key in place and ready to use.
Providing Keys to Your Learners
Your learners (including yourself, if you’re using one of the keys) use the links provided in the email to access the purchased content. Copy and paste the link to share it via email or messaging channel of your choice.
Clicking the link takes the learner to the Learning Center with the key already populated for use. Learner instructions for using a key are below.
I Have a Learning Center Link with a Key
Use these instructions when you’ve been provided with a link to a Service Innovation Learning Center course that includes a key for your access.
This is My First Time Using the Learning Center
Click the link to bring you to the Learning Center Registration Form, with the key already added and ready to use.
- After completing the Registration form, you will receive an email with the subject line “Welcome to the Service Innovation Learning Center”.
- Use the link and login credentials provided in the email to access the Learning Center for the first time. We strongly recommend that you update your password after logging in.
I am an Existing Learning Center User
If you’re currently logged in, clicking the link you were provided gives you one-click Register form. If you’re not currently logged in, you’ll be prompted to do so.
After clicking the Register button, the course or exam will be added to your home page under My Current Learning.
For Members: Accessing Training Included in Membership
Members of the Consortium for Service Innovation at the Participant Plus, Sponsor, and Benefactor level have Learning Center content included in their membership benefits.
Contact support@serviceinnovation.org to get access to your included membership keys.