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Consortium for Service Innovation

Invalid Key Message when using the self-enrollment link

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Issue

When trying to take a course/exam, receive an invalid key message

Resolution

The access key is for enrolling/registering for the exam.   

  • Please look for an email that says "Welcome to the Service Innovation Learning Center" for log in credentials. May need to check spam.
  • If you can't find the email, please email support@serviceinnovation.org with the key access/link or number and the name of the course/exam and include information about how you received the key: self-purchase or manager purchased/enrolled for you. 

 

Environment/Applies to

  • Learning Center

Cause

Invalid Key