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Consortium for Service Innovation

Scoring for KCS v6 Practices Exams

Issue

Can I see my exam score or the questions that I missed?


Resolution

The KCS v6 Practices exam is a pass/fail assessment and you will not receive a numerical score, which questions you got wrong, or the correct answers.

  • Pass or Fail result calculation
    • Passing percentage was determined using psychometric calculations and statistically valid sample testing results.
  • No partial credit is given
    • For example, on multiple-select questions, all correct answers must be selected.

Guidance If You Fail

  • If a large percentage of items are wrong in one section of objectives, your test completion email will tell you which section(s) to study.
    • Subject line: Consortium for Service Innovation Test Completed
  • If you do not receive any specific section information, you missed questions across all areas and you should review the KCS v6 Practices Study Guide.

Why We Only Share Pass/Fail Results

Our approach protects the integrity and value of the certification.

The KCS v6 Practices Exam assesses whether someone has the level of understanding you’d expect from someone advising or leading a KCS adoption. It’s a rigorous evaluation aligned with industry standards for professional certification exams.

This helps ensure a fair, consistent experience for all testers and maintains the credibility of the certification in the industry.


Applies To

  • KCS v6 Practices Certification Exam