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KCS v6 Certified Internal Trainer Instructions
The Consortium for Service Innovation partner network is a community of organizations that share a commitment to advancing Knowledge-Centered Success (KCS) practices and helping organizations achieve better business outcomes. Our Certified Trainers extend the reach of Consortium methodologies by delivering workshops and training experiences that help individuals and organizations build their understanding of KCS and its practices.
KCS v6 Certified Internal Trainer Criteria
Applicants for the certified trainer program are expected to have experience with:
- Teaching and facilitation: Experience teaching or facilitating in a classroom or workshop environment.
- Organizational experience: Familiarity with organizational processes, structures, management practices, and performance metrics.
- Technology experience: Familiarity with the tools and technologies organizations use to manage information, workflows, and interactions.
Consortium membership is not required, but it is strongly recommended for organizations with Certified Internal Trainers. Membership provides access to Consortium team discussions about the evolution of KCS, as well as extended opportunities to connect and collaborate with other Certified Trainers.
KCS v6 Internal Trainer Certification Process
Need help? Please reach out to support@serviceinnovation.org.
Step 1: Attain KCS Practices Certification
- Attend a KCS v6 Practices Workshop (full 2.5 day version)
- Become KCS v6 Practices Certified.
Step 2: Complete the Application Process
- Fill out the Application to Become a KCS v6 Certified Trainer.
- The sponsor organization must sign the Unlimited Use License Agreement for Internal Use. This is an agreement between the Consortium for Service Innovation and the sponsor organization and includes the name(s) of the KCS Certified Internal Trainer(s). The sponsor organization must maintain at least one KCS Certified Internal Trainer on their staff in order to use the KCS training materials.
Step 3: Complete a Co-Teach
- Organize and co-teach (virtually or in-person) a KCS v6 Practices workshop with a KCS Certified Trainer:
- Contact a existing KCS Certified Trainer directly to assist with the co-teach process
- The Co-Instructor (the KCS Certified Trainer) will complete the Certified Trainer Candidate Assessment Form, verifying the candidate's training capabilities including: understanding of the KCS Practices, ability to articulate the KCS Practices with examples, ability to handle objections, ability to debrief the workshop exercises and draw out the key learning points.
Step 3: Pass the KCS v6 Trainer Exam
- Register for and complete KCS v6 Trainer exam. This is a proctored exam comprising 36 fill-in-the-blank questions with a 90 minute time limit. The exam is scored by and reviewed with a staff member from the Consortium for Service Innovation. There are multiple options for taking the exam:
- Please note: If the candidate's exam registration was paid for by the candidate's company (sponsor organization), that company has the right to receive the Pass/Fail exam result. Registrations paid for by an individual candidate will be kept confidential.
Step 4: KCS v6 Internal Trainer Certification
- Upon passing the exam, congratulations! You are now a KCS Certified Internal Trainer. Consortium staff will provide access to the materials you will use in your delivery of the KCS curriculum.
- You have the right to use the KCS v6 Internal Trainer logo on your business card, LinkedIn profile, email signature, or website as long as you are employed by the organization that sponsored you as a Certified Internal Trainer, and you sign and abide by the Logo Use Agreement.
Ongoing: Renewal
Your Internal Trainer certification is in effect for two years from the License Agreement date.
- In order to maintain an active certification status, you must deliver at least two (2) one-day or longer KCS workshops within 24 months of your certification date.
- If this requirement is not met within 24 months of certification, you must apply for reinstatement.
- The need (and requirements) to upgrade your Trainer Certification to a potential future version of KCS will be determined when a new release of KCS becomes available.
The KCS v6 Trainer Exam
To prepare for the exam, see the Trainer v6 Certification Study Guide.
The Trainer Certification exam consists of 36 fill-in-the-blank style questions and must be completed in 90 minutes or less. It follows the KCS concept of complete thoughts or phrases, not complete sentences. The exam is scored based on the candidate’s understanding of the KCS concepts and principles. Responses do not have to be exact words from the KCS documentation, but they must appropriately convey the KCS principles, concepts, practices, and techniques.
Where there are multiple correct answers, the complete list of correct answers is not required. For example, there are numerous reasons why "search early, search often" is important. We may only ask you to list two of the reasons. You are welcome to list all of the reasons you believe to be correct. There is no "extra credit" for providing more than are asked for. However, incorrect answers, that expose a lack of understanding, will detract from your score. Certified Trainers must possess a deep and thorough understanding of KCS.
Reschedules, Cancellation, and No Show Fee
The same policies apply to the KCS v6 Trainer exam as apply to the KCS v6 Practices exam.
Exam Retake
All certification criteria must be met within one year from payment submission. To retake a non-passing exam, a retake fee of $650 (plus any applicable taxes) and 30 day waiting period is required. Should a second retake be necessary, a retake fee of $650 (plus any applicable taxes) and another 30 day waiting period is required. The exam cannot be taken more than three times.
Internal Trainer Certification Costs
All costs are in USD and do not include any applicable taxes.
| KCS Practices Workshop | Current market price |
|
$450 |
|
| KCS v6 Practices workshop co-teach with a KCS Certified Trainer | Market rate plus any applicable taxes and travel expenses for KCS Certified Trainer co-teacher if co-teaching in person. |
| KCS v6 Certified Trainer Exam | $650 |
|
Corporate license for unlimited use of KCS instructor-led workshop materials |
$14,000 |
License Agreement
Completing the KCS v6 Certified Internal Trainer program and having your sponsor organization sign the Unlimited Use License Agreement for Internal Use means you are qualified to manage a KCS training program within your sponsor organization.
Certified Internal Trainers are authorized to:
- Use the Consortium for Service Innovation's KCS training materials to teach a variety of KCS workshops for functions within your organization, including:
- KCS Overview
- KCS v6 Practices (1.5 day, 2 day, or 2.5 day)
- KCS v6 Leadership Workshop
- KCS v6 Design Session
- Develop and designate other trainers within the organization to use the KCS training materials (under the direction of the Certified Internal Trainer)
- Proctor the KCS Certification Exams
- Participate in the KCS Certified Trainer conference calls hosted by the Consortium
As a Certified Internal Trainer, you have the right to use the KCS v6 Internal Trainer logo on your business card, LinkedIn profile, email signature, or website as long as you are employed by the organization that sponsored you as a Certified Internal Trainer, and you sign and abide by the Logo Use Agreement.
Certification Requirements for Additional Workshops
The Unlimited Use License Agreement for Internal Use does not include the KCS Coach Workshop, KCS v6 KDA Workshop, or the Intelligent Swarming Insights Workshop. These workshops have separate trainer certification and license requirements.
- KCS v6 KDA Workshop: participate in a KDA workshop by attending prep meetings and the workshop with a KCS Certified Trainer who is certified to teach the KDA and update your Workshop License Agreement. (at this time, no additional license fees apply)
- KCS Coach: contact Beth Haggett
- Intelligent Swarming Insights:
- Take the Intelligent Swarming Fundamentals self-paced course and pass the associated Certification Exam (available at no cost to Certified Trainers)
- Watch the recorded Intelligent Swarming Insights workshop review
- Meet with Consortium Staff Certified Trainer on the materials to ensure there is a good understanding.
- The Royalty fee is $2500 (less your member discount).
Audit Process
By applying to be a KCS v6 Certified Internal Trainer, you are agreeing to comply with the terms of the audit process. All candidates are subject to audit, although only a percentage will be randomly selected.
Terms of the audit include:
- A Consortium staff member will contact the reference listed on the Assessment.
- Additional contact information will be requested for references and supporting documentation.
- The certification process will remain in progress until all the audit requirements are validated.
Inability to provide contact information or requested documentation will result in failure of the audit and the candidate must reapply. Misrepresentation of information on the application will result in loss of certification status and exclusion from the KCS network at the Consortium's discretion.
Rules of Conduct
Please read the Consortium's Member Rules of Conduct. Lack of adherence to these rules of conduct will be grounds for loss of certification status and exclusion from the Consortium Partner Network at the Consortium's discretion.