KCS Measures
Understanding Success by Channel is the latest evolving work for measurement guidance, in addition to Measurement Matters that covers the benefits and organizational measures of the phases of KCS adoption.
Additional Resources
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Metrics Matrix – A list of possible measures and some of their attributes.
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The Current Member list of the Consortium for Service Innovation is a list of companies who are actively supporting the development of KCS.
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New vs. Known Methodology - A write up on how to conduct the New vs. Known study
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Sample spreadsheet for the New vs. Known study
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Benefits Calculator [.xls]