KCS Resources
Consortium for Service Innovation Members are actively supporting the development of KCS. Also see KCS Case Studies for how many organizations have been successful with KCS.
See KCS Methodology Ownership & Attribution to give approproate credit when referencing KCS methodology.
Core Methodology
- KCS Principles and Core Concepts – The foundation of KCS.
- KCS v6 Practices Guide – The latest and most complete collection of information about how to do KCS.
- KCS v6 Adoption Guide – Offers a step-by-step approach for planning a KCS adoption, and is meant to complement the KCS v6 Practices Guide and the Measurement Matters paper.
- Glossary of KCS Terms