How was KCS developed?
KCS is a methodology that was developed by, and is maintained by, the Members of the Consortium for Service Innovation. The conversation started in 1992, and the methodology has since evolved into a rich set of principles, practices and techniques, based on the collective thinking and collective experience of the members.
How many organizations are doing KCS?
We don’t have a count on how many organizations are doing KCS, but based on the profound benefits it creates for knowledge workers, customers, and the organizations that follow the KCS Practices, it has emerged as an industry best practice.