KCS History
Knowledge-Centered Service (KCS) originated in 1992 when the Consortium for Service Innovation, a non-profit alliance of service organizations, began exploring better ways to share and manage knowledge in service environments. The initial goal was to improve service efficiency and resolve issues faster by leveraging collective knowledge.
How was KCS developed?
KCS is a methodology that was developed by, and is maintained by, the Members of the Consortium for Service Innovation. The methodology has evolved into a rich set of principles, practices and techniques, based on the collective thinking and collective experience of the Members.
How many organizations are doing KCS?
We don’t have a count on how many organizations are doing KCS, but based on the profound benefits it creates for knowledge workers, customers, and the organizations that follow the KCS Practices, it has emerged as a global practice with many thousands of certified practitioners.