The latest and most complete collection of information about how to do Knowledge-Centered Service (KCSsm). This description of the KCS Practices and techniques is based on the collective experience of the Consortium members.
(v6 released 04/21/16. See changes in Appendix A. To be notified of ongoing updates to this document, please send an email to the Consortium. Registration is required to receive update notifications; see "Register" button in the upper right hand corner. While we DO NOT recommend downloading this document because it is subject to change at any time, a 249-page, 12MB static pdf is available here.)
A good thing to read first is the KCS Principles and Core Concepts document, published 4/18/16.
KCS Practices Guide v6 by Consortium for Service Innovation is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Permissions beyond the scope of this license may be available at firstname.lastname@example.org.