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Consortium for Service Innovation

Technique 4.3: License to Modify

Not everybody gets to do everything.  The KCS licensing model defines a knowledge worker's rights and privileges in the system. The licensing concept is discussed in the Performance Assessment Technique 7.1: Roles and Licensing Model.   Knowledge workers who show an understanding of the KCS concepts, content standard, and workflow, and an ability to consistently make good judgments earn the right to do more in the system.  While the licensing model varies from organization to organization, generally a knowledge worker with a KCS Publisher license means they can update the audience attribute of an article to make it visible externally.

Technology plays a critical role; the knowledge management tool must have the functionality to manage rights and privileges based on user profiles and license levels defined by the organization. For more information about the technology requirements, please see the KCS Verified documentation.

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