Content Health defines what we're trying to create: knowledge that is findable and usable by a specific audience.
KCS Article Structure
A consistent structure supports discoverability and analysis, and prepares content for further processing.
KCS Article State
Article state options indicate the audience, confidence, and governance of an article through its lifecycle.
Knowledge Optimization
Identify insights from the KCS system and act on them.
Content Health Indicators
Identify and improve article quality using the content standard and workflow.
Content Health techniques maximize the value captured in the interaction process.
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