The Evolve Loop defines, reflects on, and learns from activity in the Solve Loop.
Content Health
Content Health defines what we're trying to create: knowledge that is findable and usable by a specific audience.
KCS Article Structure
A consistent structure supports discoverability and analysis, and prepares content for further processing.
KCS Article State
Article state options indicate the audience, confidence, and governance of an article through its lifecycle.
Knowledge Optimization
Identify insights from the KCS system and act on them.
Content Health Indicators
Identify and improve article quality using the content standard and workflow.
Process Integration
Process Integration defines how we are going to interact with knowledge in the workflow; make the right thing to do the easy thing to do.
Structured Workflow Integration
Define the problem solving process to reinforce the use and development of knowledge in the workflow.
Technology Integration
Design and integrate tools to facilitate a structured knowledge-centered workflow.
Process Alignment Review
Assess how well and how often knowledge workers are contributing to the Solve Loop.
KCS Roles and the Proficiency Model
Define and train to KCS competencies in order to build a consistent, healthy knowledge practice.
Coaching for Success
Practice new skills on the job with coaching to help change stick.
Performance Insight allows us to promote learning and growth for individuals and teams and assess the success of the KCS program.
Measure the Right Things
Triangulate to understand the full context of what's happening in the system.
Measures for Individuals and Teams
Identify individuals and teams who are doing the right things and contributing to intended outcomes.
KCS Program Benefits and ROI
Demonstrate that the system is working as intended and delivering the value it was built to provide.
Change Management
Change Management communicates why KCS matters and ensures everyone understands how their participation contributes to the bigger picture.
Tap into Internal Motivators
Sustain change by leveraging the intrinsic motivators of autonomy, mastery, and purpose.
Develop and Communicate a Vision
Establish shared goals and create organizational alignment and sustainability.
Create an Impact Map
Describe how KCS outcomes help achieve organizational goals.
Celebrate what is working.
Communication is the Key
Inspire and sustain change with a robust communication plan.
A Self-Correcting System
The Solve Loop and Evolve Loop together create a system that is self-correcting. Analysis in the Evolve Loop also reveals patterns to inform priorities for product and process improvement.
The Solve Loop and Evolve Loop are interdependent: each enables the other. It is the aggregate of lots of events, each handled correctly, that enables the Evolve Loop analysis; the Evolve Loop depends on the right things happening in the Solve Loop.
By analyzing the collection of events and knowledge over time, the Evolve Loop identifies:
- Areas for improvement in the Solve Loop
- Opportunities for improvement to the business: The root cause analysis done in the Evolve Loop drives improvements to products, services, processes and policies. These improvements are based on the collective experiences of the knowledge worker and of those we serve.
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