Customer Experience Models

Value, demand, and the other customer experience factors that influence Service Excellence.

Executing on service excellence is no small task. It often involves a shift in perspective, strategy, culture, and leadership.

Definition of Service Excellence:

Maximize customer realized value/success through the use of our products and services.

We aim to reduce value erosion and maximizing value addition by exploring:

• Strategy
  • Building customer empathy
  • Do you have a brand promise? Are you fulfilling it?
  • Transitioning from customer support to customer success
• Continuous Improvement Model
  • Understanding the Customer Experience (CX)
  • Assessing and designing improvements
  • Measuring impact

Resources

• Customer Experience Models