Case Studies
- KCS Case Studies
- Avaya Part 1: Where Everyone Can Publish
- Avaya Part 2: Transforming the Customer Experience
- Extreme Networks: Leveraging KCS and Communities for Customer Success
- HP Enterprise: Improving Customer Success with Self-Service
- HP NonStop Customer Support: KCS at Work
- Legato Support Services: KCS at Work
- MathWorks: Delivering Technical Support Knowledge to the Customer Community
- Mentor Graphics: KCS is a Team Sport
- Omgeo: Improving the Customer Experience with the KCS Evolve Loop
- Progress Software: Application Support Services: KCS at Work
- PTC: Achieving Great Things With KCS
- Quest Publishes in the Workflow
- salesforce.com: An Integrated HR Community and KCS Program Launched in Record Time
- Schneider Electric: Passion and Persistence
- ServiceNow: Implementing KCS Delivered 52% Faster Time to Relief
- Verisign Security Services: KCS at Work: Improving the Customer Experience