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Consortium for Service Innovation

Intelligent Swarming

Intelligent Swarming
Sometimes called collaboration on steroids or Agile Collaboration, the Intelligent Swarming methodology is a new way to align resources to work. It involves removing the tiers of support and, when appropriate, calling on the collective expertise of a “swarm” of analysts.

Our initial experience with Intelligent Swarming℠ is exceeding expectations in terms of improvement in operational efficiencies, employee engagement, and customer satisfaction and loyalty, and it brings with it a host of questions around practices and measurements.

Consortium for Service Innovation members are currently implementing:

  • Better ways to create relevant connections between people
  • People profiles to indicate who knows what
  • New measures for  contribution in a collaborative environment (talent management)


More Intelligent Swarming resources available at



Intelligent Swarming℠ is a service mark of the Consortium for Service Innovation.

The first mention of Intelligent Swarming in a written work must include the superscript ℠. Please also include this footnote or parenthetical statement: “Intelligent Swarming℠  is a service mark of the Consortium for Service Innovation™.”

Intelligent Swarming cannot be used in the name of an offering without explicit written permission from the Consortium for Service Innovation.  Please contact the Consortium with questions.



Creative Commons License
Intelligent Swarming: A Framework for Collaboration by Consortium for Service Innovation is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.  Permissions beyond the scope of this license may be available at

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