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Consortium for Service Innovation

Intelligent Swarming

Intelligent Swarming
Sometimes called collaboration on steroids, the Intelligent Swarming methodology is a new way to align resources to work. It involves removing the tiers of support and, when appropriate, calling on the collective expertise of a “swarm” of analysts.

Our initial experience with Intelligent Swarming is exceeding expectations in terms of improvement in operational efficiencies, employee engagement, and customer satisfaction and loyalty, and it brings with it a host of questions around practices and measurements.

Members are currently implementing:

  • Better ways to create relevant connections between people
  • People profiles to indicate who knows what
  • New measures for  contribution in a collaborative environment (talent management)



  • PDF Intelligent Swarming: Considerations for Starting Out
    • A 36-slide deck including swarming objectives, benefits, enablers, design and adoption tips, and measures of success.
  • Intelligent Swarming Insights: a one day workshop which covers:
    • An introduction to the concepts and core principles.
    • A summary of case studies and lessons learned from early adopters.
    • Is it a good fit for your organization? Key enablers and adoption considerations.
    • Click here for an agenda; contact Greg Oxton for more details.
  • Intelligent Swarming Assessment and Design Workshop, a personalized engagement for your organization which covers:
    • An assessment of the relevance and value of Intelligent Swarming for your collaboration group.
    • A Collaboration Health Survey and Social Network Analysis with results and analysis.
    • Guided development of measurements framework, people profiles, and reputation model.
    • Guided development of a communications plan and adoption roadmap.
    • Click here for a full description; contact Greg Oxton for more details.
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