Intelligent Swarming

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Intelligent Swarming is a smarter way to align resources to work. It involves removing the tiers of support and, when appropriate, calling on the collective expertise of a “swarm” of analysts.

Additional public resources available at serviceinnovation.org
Additional Consortium Member resources available on the Member-Only Wiki

Intelligent Swarming Practices Guide
Intelligent Swarming was, and continues to be, developed as a smarter way to align people and work. Born out of the high technology support and services industry, it has gained a lot of attention as the most efficient way to solve problems in ever-changing, complex environments. It challenges 30 years of accepted practice and structure in support. Adopters see improved skills development and utilization, greater speed and accuracy of resolutions, providing customer with a better experience.
Intelligent Swarming Training and Certification
- Intelligent Swarming Fundamentals Certification Instructions
Intelligent Swarming Resources in Other Languages
Including the Intelligent Swarming Practices Guide in German.
- Intelligent Swarming Praxis Ratgeber

Intelligent Swarming℠ is a service mark of the Consortium for Service Innovation.

The first mention of Intelligent Swarming in a written work must include the superscript ℠. Please also include this footnote or parenthetical statement: “Intelligent Swarming℠ is a service mark of the Consortium for Service Innovation™.”

Intelligent Swarming cannot be used in the name of an offering without explicit written permission from the Consortium for Service Innovation. Please contact the Consortium with questions.

Intelligent Swarming℠: A Framework for Collaboration by Consortium for Service Innovation is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Permissions beyond the scope of this license may be available at info@serviceinnovation.org.