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Consortium for Service Innovation

Intelligent Swarming

Intelligent Swarming
Sometimes called collaboration on steroids or Agile Collaboration, the Intelligent Swarming methodology is a new way to align resources to work. It involves removing the tiers of support and, when appropriate, calling on the collective expertise of a “swarm” of analysts.

Our initial experience with Intelligent Swarming℠ is exceeding expectations in terms of improvement in operational efficiencies, employee engagement, and customer satisfaction and loyalty, and it brings with it a host of questions around practices and measurements.

Members are currently implementing:

  • Better ways to create relevant connections between people
  • People profiles to indicate who knows what
  • New measures for  contribution in a collaborative environment (talent management)




More Resources

  • Intelligent Swarming: Collaboration on Steroids
    • A post summarizing the Intelligent Swarming: Framework for Collaboration
  • PDF Intelligent Swarming: Considerations for Starting Out
    • A 36-slide deck including swarming objectives, benefits, enablers, design and adoption tips, and measures of success.
  • Intelligent Swarming Insights: a one day workshop which covers:
    • An introduction to the concepts and core principles.
    • A summary of case studies and lessons learned from early adopters.
    • Is it a good fit for your organization? Key enablers and adoption considerations.
    • Click here for an agenda; contact us for more details.
  • Intelligent Swarming Assessment and Design Workshop, a personalized engagement for your organization which covers:
    • An assessment of the relevance and value of Intelligent Swarming for your collaboration group.
    • A Collaboration Health Survey and Social Network Analysis with results and analysis.
    • Guided development of measurements framework, people profiles, and reputation model.
    • Guided development of a communications plan and adoption roadmap.
    • Click here for a full description; contact us for more details.



Intelligent Swarming℠ is a service mark of the Consortium for Service Innovation.

The first mention of Intelligent Swarming in a written work must include the superscript ℠. Please also include this footnote or parenthetical statement: “Intelligent Swarming℠  is a service mark of the Consortium for Service Innovation™.”

Intelligent Swarming cannot be used in the name of an offering without explicit written permission from the Consortium for Service Innovation.  Please contact the Consortium with questions.



Creative Commons License
Intelligent Swarming: A Framework for Collaboration by Consortium for Service Innovation is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.  Permissions beyond the scope of this license may be available at

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