Intelligent Swarming Fundamentals Certification Study Guide
Education and Reading
The following resources are available to prepare certification candidates:
Exam Topics and Objectives
The exam is based on the Principles, Core Concepts, Practices, and techniques as described in the Intelligent Swarming Practices Guide.
The exam was built with the idea of answering the following question: "If you hired someone to join an organization that has adopted Intelligent Swarming, what would you expect them to know and understand about it?”
No specific product or technology is covered in the exam.
The exam tests for an understanding of the following objectives, each objective below is a link to the section of the practices guide that covers that topic:
Objectives, Benefits, and Drivers
- Identify the high-level objectives of Intelligent Swarming
- Identify the benefits of Intelligent Swarming for the knowledge worker
- Identify the benefits of Intelligent Swarming for the customer
- Identify the benefits of Intelligent Swarming for the organization
- Identify the drivers of the shift from the tiered support model to Intelligent Swarming
- Identify the shortcomings of the traditional tiered support structure
- Identify the attributes of a T-shaped person
- Identify how Intelligent Swarming creates T-shaped capabilities
- Identify the characteristics of organizations that would benefit from Intelligent Swarming
Principles and Core Concepts
- Identify the benefits of the four Principles
- Identify the Core Concepts of Intelligent Swarming
- Identify what is meant by "work is work"
- Identify how Intelligent Swarming relates to KCS
- Identify how Intelligent Swarming relates to Agile software development
- Identify the techniques of the Intelligent Swarming process
Practice: Connect
- Identify why the Intelligent Swarming Practice of Connect is important
- Identify how work gets allocated in Intelligent Swarming
- Identify the objective of enabling visibility of relevant work to the knowledge worker
- Identify the enabler of visibility to relevant work
- Identify the objective of People Profiles
- Identify the scope of People Profiles (who all is included)
- Identify the key elements of People Profiles
- Identify the meaning of a common classification model
- Identify the common classification model data elements
Practice: Collaborate
- Identify why the Intelligent Swarming Practice of Collaborate is important
- Identify the objective of enabling collaboration
- Identify the ways we initiate collaboration in Intelligent Swarming
- Identify the things that motivate people to ask for help
- Identify the things that motivate people to offer help