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Intelligent Swarming Case Studies
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- Intelligent Swarming at Tricentis
- Tricentis provides streamlined support on complex products while increasing collaboration and customer and employee satisfaction by removing tiers of support.
- Swarming at Autodesk: A Win-Win
- By implementing Intelligent Swarming, Autodesk leveraged existing resources to support a new product, resulting in higher customer satisfaction and lower resolution times than their top benchmark products.
- Intelligent Matching at Cisco
- Cisco aims to align work with the right people, ending the game of ping pong in support.
- Proving That Swarming Does Work: A 2010 Case Study From BMC
- Guiding principles, lessons learned, and benefits from BMC's early experiment with swarming.