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Consortium for Service Innovation

Preparing for Wave I

In Wave I we will test and update the workflow, content standard, and measurement model we created in the design session.

To prepare for Wave I we need to:

  • Train the managers on the new measurement model
  • Train the knowledge workers on KCS
  • Develop and deliver coaching for the wave participants

These activities are the same steps we will do for each wave of adopters. The unique element of Wave I is that it is the first test of the workflow and content standard. At the end of Wave I we want to update those documents as well as the technology platform to support additional waves. 

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