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Consortium for Service Innovation

KCS v6 Fundamentals Certification Study Guide

Education


Completing the KCS v6 Fundamentals Online Training Course is strongly recommended.

Exam Topics and Objectives

The exam is based on the generic practices as described in the KCS documentation highlighted below. The exam was built with the idea of answering the following question: “If you hired someone to capture, structure, and reuse knowledge based on interaction, what would you expect them to know and understand about KCS?”  No specific product or technology is covered in the exam. Specifics about individual company content standard, roles, workflow and life cycle states that are unique to an organization are not included in the exam.

The exam objectives include:  

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