Additional Coaching Resources
Public Resources
General Coaching Resources:
- The GROW Framework (a general coaching framework developed by Sir John Whitmore)
- International Coaching Federation
- Coach Competencies
- Code of Ethics
- Book: Drive: the Surprising Truth About What Motivates Us by Daniel Pink
- Book: The Coaching Habit by Michael Bungay Stanier
- Book: The Slight Edge: Turning Simple Disciplines Into Massive Success and Happiness by Jeff Olson (Author) and John David Mann
From the Consortium:
- KCS Principles and Core Concepts: 9) Coaching for Success
- KCS v6 Practices Guide: Technique 6.4: Coaching for Success
- KCS v6 Adoption & Transformation Guide: KCS Coaching Program
- Upcoming Trainer-Led Coach Workshops
- The KCS Coach Development workshop by Dr. Beth Haggett
- 2023 Selling the Benefits of a KCS Coaching Program
- 2021 KCS in Action: Maximize Success by Implementing Coaching
- 2019 KCS in Action: Improving Coaching with Automation
- The Benefits of KCS Coaching: A Conversation
- Coaching and Motivation
Member-Only Resources
If you are a Consortium Member and need login assistance, please contact support@serviceinnovation.org.
- 2022 A Field Guide for KCS Program Management (including designing a coaching program and a sample coach training agenda)
- 2021 Coaching in a Mature KCS Environment: A Conversation
- 2020 KCS in Action: Coaching Program & Licensing Model at Chick-fil-A
- 2020 Team Meeting - Enhancing KCS Roles
- 2019 KCS Coaching Meet Up
- 2019 KCS in Action: Coaching at PointClickCare
- 2018 Team Meeting - Intelligent Swarming
- 2018 KCS in Action: Coaching and Licensing
- 2018 KCS in Action: Coaching Dashboard at Akamai
