Handling Specific Doubts

Change is hard and any significant change will be met with resistance. As champions of change, KCS Coaches are key in helping those who have doubts or misconceptions about KCS understand and buy-in to the methodology.

The KCS Coach must tailor the conversation to how the organization has implemented the KCS Practices and techniques. Sometimes these conversations might feel awkward; it helps to practice these scenarios with a fellow coach.  The scenarios that follow are based on Consortium Member experience with the KCS Practices Guide. While the KCS Principles cannot be compromised, there are many different ways to implement the Practices and techniques.

Each situation will vary and coaches will have to adjust their approach based on the situation. Listening and good judgment are required; the coach needs to ask questions based on the situation. Asking people to explain their concerns by demonstrating how they do their work can be very insightful.

The skills leveraged and demonstrated throughout these examples are the five coaching skills described previously, developed by Dr. Beth Haggett in her KCS Coach Development workshop, a KCS Aligned service.

Each of the following examples is structured in the same way:

• a brief overview of the doubt
• a list of possible beliefs behind the doubt
• suggestions for discovering what the doubter believes
• key points for responding to the doubt
• available reference materials
• a sample scenario that outlines how a conversation might go and the coaching skills leveraged

In conversations like these, it is important to be really curious.  We’re aiming to identify underlying beliefs so we can offer a different way of looking at things!