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Consortium for Service Innovation

KCS v6 Practices Certification Instructions

About the KCS v6 Practices Certification

The KCS v6 Practices Certification is offered by the KCS Academy.  The v6 Practices Certification designates individuals who demonstrate a thorough understanding of the KCS concepts including the Solve Loop, Evolve Loop, and best practices for KCS adoption.  The certification standards and exam are developed and maintained by a committee of members from the Consortium for Service Innovation.

The KCS Academy is the certifying body for KCS as designated by the Consortium for Service Innovation (the owners of KCS).  The Consortium does not acknowledge any KCS credentials or certifications other than those offered by the KCS Academy. For more information about the KCS Academy certifications please visit the KCS Academy web site.

Intended Audience

This certification is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption. This includes people who manage or advise on the adoption and continuous improvement of the KCS practices. This certification is also appropriate for product managers whose products align with or enable the KCS practices.

Individuals pursing KCS v6 Practices Certification are:

  • Program and project managers for KCS adoption
  • KCS adoption team members
  • Supervisors and first- and second-line managers
  • Trainers
  • Coaches
  • Consultants
  • Knowledge workers who aspire to be coaches or managers
  • Product managers and architects for technology and tools that enable the KCS practices

Eligibility Requirements

There are no prerequisites to start the KCS Practices v6 Certification process. A KCS v6 Practices Workshop is not required but strongly recommended to pass the rigorous exam.

To earn certification, a candidate must demonstrate that they have the knowledge necessary for a successful KCS adoption and optimization of the KCS results over time. More specifically, the KCS Practices v6 Certification covers the following:

  • The Principles and Core Concepts of KCS 
  • KCS benefits
  • Dealing with frequently asked questions and common objections
  • A thorough understanding of the following:
    • Solve and Evolve Loops
    • KCS roles
    • KCS measures
    • Content standard and workflow
    • Best practices for adoption
    • Functional requirements for tools and tool integration

For more detail on what is covered in the Practices v6 Certification Exam see the KCS v6 Practices Certification Study Guide.

Certification Fees

  • Certification fee:  $450 (plus any applicable taxes)
  • Practice test fee (optional):  $85 (plus any applicable taxes)
  • Exam retake fee:  $170 (plus any applicable taxes)

All fees are non-refundable. 

Registration, Payment, and Scheduling Exam

Step 1: Set Up a Webassessor Account

Webassessor Registration Page: http://www.webassessor.com/kcsacademy 

You must have a KCS Academy specific account to find the KCS Academy Exams.  Go to this link and Create a New Account or Login.

 

Step 2: Register for Exam

Step 3: Select + KCS v6 Practices Catalog to view exam selections.

The full list of available exams will be displayed; be careful to select the correct exam with the correct delivery method.

  • If you plan to go to a Kryterion Test Center or online-proctored delivery, choose one of those
  • Only choose "Instructor Proctored with Prior Workshop" if you are taking a workshop and your instructor is proctoring the exam onsite at the end of the workshop.  

If you do not meet the prerequisite for the exam you will not see the Buy Now button, and you will not be able to register for that exam until prerequisite is satisfied.  

Step 4: Schedule your exam.  This will include choosing a date, time, and test center.  If you are doing online-proctored, you will need to add your zipcode.

4 Proctor Instructions Test Center Selection.png

5 Proctor Instructions Date and Time Selection.png

 

Step 5: Payment by credit card or prepaid promotion code.  

Promotion codes are distributed to those attending a workshop given by KCS v6 Certified Trainer.  (Find workshops in your area.)  If entering a coupon code insert and click APPLY.


 

Step 6:  Click Check out

Step 7: IMPORTANT!  Receive "Examination Registration Confirmation" Email. 

This email will contain important information about your exam, including your "test taker authorization code," which you will need to start the test.  Be sure to bring this information when taking the test.

Note: Online-Proctored exams do not need a test taker authorization code.  Follow instructions in email on how to set up webcam for this.

Reschedules, Cancelations, and No Show Fees

You may reschedule your own exam appointment 72 hours (3 days) before your scheduled exam by logging into your Webassessor account. There is no charge for making changes 72 hours (or more) before your scheduled exam.

Due to the costs incurred for each exam, it is not possible to cancel or reschedule an exam with less than 72 hours (3 days) notice. You will forfeit the cost for any unattended exam. Once the originally scheduled exam time has expired, you can schedule a new exam by logging into your account.

Special Accommodations: It is your responsibility to request any special accommodations you may require through the KCS Academy for test sponsor approval and test center arrangements at least 30 days prior to the date you wish to schedule your test session. (If you require a special accommodation and have not already made arrangements with your test sponsor, please cancel this exam and contact the KCS Academy for arrangements.)

Some special accommodations, such as a translator, professional reader, or a separate testing room, may require an additional fee. 

About the v6 Practices Certification Exam

The KCS v6 Practices Certification exam is comprised of 62 multiple-choice questions.  The allotted time to complete the exam is two hours.  Most candidates will complete the exam in 90 minutes or less.

There are no breaks during the exam. A team of KCS practitioners developed the questions on the exam.  The exams are validated through psychometric analysis.

Options for Taking the Exam

There are three options for taking the exam:

  1. Kryterion Test Center – at a proctored testing center.  Locations can found be found on the Kryterion testing center website.
  2. Online proctored – the exam is taken in your office and proctored online via video.  A web video camera positioned to view the test taker, their screen, keyboard, and work area is required. More information on the online proctored process can be found on the Kryterion delivery website.
  3. Instructor proctored – at a proctored client site or as part of a workshop

Details about each option and worldwide testing center locations are available when registering.

No reference materials can be used during the exam.  Exam policies and procedures are provided on the testing center web site after scheduling the exam.

Exam Topics and Objectives

The KCS v6 Practices exam was built with the idea of answering the following question:

If you hired someone to manage or advise you on a KCS adoption, what would you expect them to know?

The exam questions are based on the documentation listed in the extensive Study Guide

While taking a KCS v6 Practices workshop is very helpful preparation for the KCS v6 Practices exam, you increase your chances of passing the exam by both taking a workshop AND spending time with the study guide.

No specific product or technology is covered in the exam. Specifics about individual company content standard, roles, workflow, and life cycle states that are unique to an organization are not included in the exam. The exam is based on the generic practices as described in the KCS documentation.

Exam Results

At the completion of the exam a Pass/Fail result will be displayed.  No score is given after completing a KCS v6 Practices certification exam.  The intent of the exam is not to teach, but to test if you have the minimum amount of knowledge to meet the requirements of the KCS certification you are seeking. 

The pass line or cut score is not the same as an A-F grading scale. The pass line is set at the minimum amount of correct answers needed to demonstrate understanding based on the questions on the exam.

The passing percentage was determined using psychometric calculations and statistically sound sample testing results. The percentage of correct answers required to pass is not released in order to protect the integrity of the exam.

There is no partial credit given for a questions with multiple answers.  If any one of the selection is incorrect you will not receive credit for that question.

If a Fail result is displayed, the candidate will receive an email containing feedback regarding the major topics areas on which to focus before retaking the exam. If there is no feedback provided, there was no major topic area to focus on and all areas should be reviewed.

If you get a high percentage of items wrong in one section of objectives, your exam result email will tell you which section to study, if you fail and don't receive any specific section information, please refer back to the Study Guide provided and review the objectives as a whole.

If the candidate's exam registration was paid for by the candidate's company, that company has the right to receive the Pass/Fail exam result. Registrations paid for by an individual candidate will be kept confidential.

Practice Test

The practice test provides an opportunity to get a feel for the nature and style of questions and the test navigation of the KCS v6 Practices certification exam. The practice test is taken online at your convenience (it is not proctored, as the formal exam is) and contains about 30 sample questions. It should take about 30-45 minutes to complete.

You will not get a pass/fail result from taking the practice test. The sample questions included on the practice test are generally easier than the formal exam so doing well in all sections is not an indication as to how well you will do on the formal exam. The practice test can be taken only once within a seven-day time period. If you would like to retake the practice test, registration will be available in Webassessor seven days from your last practice test date after paying the practice test fee ($85) again.

Exam Retake

All certification criteria must be met within one year from payment submission to receive the certification.  To retake a non-passing exam, a retake fee of $170 (plus applicable taxes) and a 30 day wait period is required.  Register for the retake exam on the KCS Academy Webassessor site.  Should a second retake be necessary, an additional retake fee of $170 (plus applicable taxes) and 30 day waiting period is required.  The exam cannot be taken more than three times.

Languages

The KCS Certification is currently only available in English.  Testing centers are worldwide.

Certification Renewal

Certification begins on the date of passing the online exam and ends one year after the KCS Academy releases the next iteration of KCS Practices certification.  KCS v6 certification was released on September 1, 2016.

KCS Community Rules of Conduct

Participation in KCS Academy certification activities indicates that you have read and agree to the Consortium's Member Rules of Conduct.  Lack of adherence to these rules of conduct will be grounds for loss of certification status and exclusion from the KCS network at the KCS Academy's discretion.

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