I received my certification from HDI or an unauthorized source

Issue

I received a certification in KCS but not from the Consortium for Service Innovation and would like a digital badge.

Resolution

The Consortium for Service Innovation (the owner of the KCS methodology) is the only certifying body of KCS

• KCS Digital Badges are only offered to individuals that receive certification through the Consortium.
• KCS Certification Overview

Steps to receiving an official KCS Certification Digital Badge

• Review the study guide - KCS v6 Fundamentals Certification Study Guide or KCS v6 Practices Certification Study guide to review exam topics and objectives 
  • If the concepts covered in the appropriate study guide are not familiar, it is highly recommended to:
    • KCS v6 Fundamentals:  Purchase self-paced KCS v6 Fundamentals Training 
    • KCS v6 Practices:  Register for a Practices Workshop offered by our network of Certified Trainers
• Purchase the appropriate certification exam.
  • KCS v6 Fundamentals Exam - non-proctored exam
  • KCS v6 Practices Exam - proctored exam
• Once the exam has been completed with a passing score, you will receive an email from Credly on how to accept your badge.

Read here for more information on Why HDI is not a authorized provide of KCS Training or Certification 

Environment/Applies to

• KCS Certification
• Digital Badges

Cause

Certified through an unauthorized certification provider