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Consortium for Service Innovation

Cancel or reschedule my KCS Practices Exam exam?

Issue

How do I cancel or reschedule my KCS v6 Practices Exam


Resolution

  • Cancelling or rescheduling exam can be done in the test taker's Webassessor account by logging in and clicking on My Assessments 

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  • Click on Reschedule/Cancel

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  • Prior to the penalty window, there will be no charge. 
    • Note:  The Test Taker can only reschedule for the same type of exam delivery on their own.
      • Exam Delivery methods: Online Proctored, Kryterion Test Center or Instructor Proctored i Person
    • If the Test Taker does not know when they'd like to reschedule, or if Test Taker needs to change the exam delivery method, please cancel the exam and contact support@thekcsacademy.net.  If you used a coupon code, please include that information.
  • Depending on timing, Kryterion cancelation penalties will apply as per the exam delivery method
    • Changes must be made 24 hour in advance for online proctored
    • Changes must be made 72 hour in advance of Kryterion Test Center
    • Otherwise $100 cancelation penalty will apply
  • LATE reschedule, the Test Taker will be asked to pay $100 via credit card in Webassessor to reschedule.   If you no show, you forfeit the full amount.  

Environment/Applies to

  • Kryterion/Webassesor
  • Practices Certification Exam