Home > KCS: Ask an Expert

KCS: Ask an Expert

This is a place to ask your burning questions about KCS and have them answered by the community that develops and maintains the KCS methodology.


Responders may include Consortium for Service Innovation staff, Consortium Innovators, and KCS Certified Trainers.  


It's always a good idea to search KCS documentation before asking a question; the search bar in the upper right will return results from this Q&A as well as from the extensive KCS documentation provided in this library. 


A list of questions is below (most recent last), or ask yours in the comment box (registration required).


Viewing 1 of 1 comments: view all
I'm trying an experiment. I am working on correlating KB article view counts created for a particular product with new cases for that product. I know there are several factors for a fluctuation in new cases created (like sales and product quality); however, is there a case study drawing conclusions contrasting KB metrics with new cases? Thank you. --Josine, Juniper Networks
Posted 21:43, 16 Sep 2017
Viewing 1 of 1 comments: view all
You must to post a comment.
Last modified
11:56, 14 Sep 2017


This page has no custom tags.


This page has no classifications.