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Consortium for Service Innovation

Will I be given my exam score and answers missed?


Will I be given my exam score and answers missed?


  • Only Pass or Fail grade is received
  • Intent of the exam is not to teach the methodology, but to test if you have the minimum amount of knowledge to meet the requirements of the KCS certification you are seeking
  • Passing percentage was determined using psychometric calculations and statistically sound sample testing results
  • % correct to pass nor answers to questions are released in order to protect the integrity of the exam
  • No partial credit is given for a a question with multiple answers
  • If a large percentage of items wrong in one section of objectives, your test completion email will tell you which section(s) to study (Subject line: KCS Academy Test Completed) 
  • If you fail and don't receive any specific section information, you missed questions across all areas and you should focus on reviewing the appropriate study guides:  KCS v6 Fundamentals Study Guide or KCS v6 Practices Study Guide

Environment/Applies to

  • KCS v6 Fundamentals Certification Exam
  • KCS v6 Practices Certification Exam



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