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Consortium for Service Innovation

How do I change my exam from a Kryterion Test Center to online proctored?

Issue

How do I change my exam from a Kryterion Test Center to online proctored?


Resolution

  • If you are trying to make a change prior to the 72 hour cancelation window, you must first cancel your exam and then re-schedule
  • To cancel your exam, log into your KCS Academy Webassessor Account and once logged in, click My Assessments
  • Click on cancel and then reschedule for the Online-Proctored Exam delivery method at the time and date you choose
  • Your method of payment will be credited
  • If your are attempting to change an exam in less than the 72 hour cancellation window, you will be charged a cancellation fee.  If you are cancelling exam for COVID-19 concerns, and haven't heard from the Kryterion Test Center, please contact support@thekcsacademy.net

Environment/Applies to

  • KCS v6 Practices Certification Exam
  • KCS v6 Trainer Certification Exam
  • Webassessor