Skip to main content
Consortium for Service Innovation

How do I cancel or reschedule my KCS Practices Exam if I used a coupon code to purchase the exam?

Issue

How do I cancel or reschedule my KCS v6 Practices Exam if I used a coupon code/voucher to purchase the exam? 


Resolution

Cancelling or rescheduling exam can be done in the test taker's Webassessor account by logging in and clicking on My Assessments 

Screen Shot 2021-06-15 at 3.53.09 PM.png

 

Click on Reschedule/Cancel

Screen Shot 2021-06-15 at 3.53.00 PM.png

  • Prior to the penalty window, there will be no charge. 
    • The Test Taker can reschedule for the same type of exam delivery on their own.
    • If the Test Taker does not know when they'd like to reschedule, or if Test Taker needs to change the exam delivery method, please cancel the exam and contact support@thekcsacademy.net with the existing coupon code asking for a replacement code.  (If the code has expired, we will contact your trainer for permission to reissue the code.)
  • Depending on timing, Kryterion cancelation penalties will apply as per the exam delivery method
    • Changes must be made 24 hour in advance for online proctored
    • Changes must be made 72 hour in advance of Kryterion Test Center
    • Otherwise $100 cancelation penalty will apply
  • LATE cancel or reschedule, the Test Taker will be asked to pay $100 via credit card in Webassessor to cancel or reschedule.   If you decide to no show, your company will be charged the cancelation fee in order to get a new code for you to register again.

 


Environment/Applies to

  • Kryterion/Webassesor
  • Practices Certification Exam