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Consortium for Service Innovation

How do I cancel or reschedule my KCS Practices Exam if I used a coupon code to purchase the exam?

Issue

How do I cancel or reschedule my KCS Practices Exam if I used a coupon code/voucher to purchase the exam? 


Resolution

  • Kryterion cancelation penalties will apply as per the exam delivery method

24 hour in advance for online proctored
72 hour in advance of Kryterion Test Center
Otherwise $100 cancelation penalty will apply

  • Cancelling or rescheduling exam can be done in the test takers webassessor account by logging in and clicking on My Assessments 

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  • Click on Reschedule/Cancel

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  • Prior to the penalty window, there will be no charge. 
    • Test Taker can reschedule for the same type of exam delivery on their own.
    • If the test taker has to cancel the exam,  the coupon code will no longer work to reschedule.  Please contact support@thekcsacademy.net with the existing code asking for a new code.  If the code has expired, we will contact your trainer for permission to reissue the code. 
  • LATE cancel or reschedule, the test taker will be asked to pay $100 via credit card in Webassessor to cancel or reschedule.   If you decide to no show, your company will be charged the cancelation fee in order to get a new code for you to register again.

Environment/Applies to

  • Kryterion/Webassesor
  • Practices Certification Exam