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Consortium for Service Innovation

KCS: Ask an Expert

This is a place to ask your burning questions about KCS and have them answered by the community that develops and maintains the KCS methodology.

Responders may include Consortium for Service Innovation staff, Consortium Innovators, and KCS Certified Trainers.  

It's always a good idea to search KCS documentation before asking a question; the search bar above will return results from this Q&A as well as from the extensive KCS documentation provided in this library. 

A list of questions is below (most recent last), or ask yours by emailing Kelly Murray


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