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Consortium for Service Innovation

Project Acknowledgements

History and participants.

This project was inspired by an Open Space session convened at the Consortium for Service Innovation's 2019 Member Summit by Jennifer MacIntosh. Rosalie Girard made sure the work continued after the session adjourned.

Over the course of several years, many Consortium Members offered their experience, ideas, and passion for this work.  Deep thanks to them for their participation, which made this resource possible.

  • Kimaya Agarwal
  • Arnfinn Austefjord
  • Kris Anderson
  • James Ayecue
  • Richard Bekolay
  • Monique Cadena
  • Justin Calhoun
  • Peter Case
  • Bonnie Chase
  • Matt Chinn
  • JC Coynel
  • Janine Deegan
  • Keri Detrick
  • Amy Dotson
  • Ross Edgecombe
  • Jeff Elser
  • Rosalie Girard
  • Sara Feldman
  • John Fronius
  • Rosalie Girard
  • Kristin Hunter
  • David Kay
  • Aditya Kulkarni
  • Aftab Ali                  
  • Jennifer MacIntosh
  • Theresa Manzo
  • Salman Mumin-Ahmed
  • Domonic Masilmani
  • Patrick McBride
  • Sabrina Meditz
  • Sarup Paul
  • Laurel Poertner
  • Bit Rambusch
  • Christina Roosen
  • Brad Smith
  • Steve Springer
  • Devra Struzenberg
  • Jacob Watts
  • Lief Zimmerman
  • Dave Thorp
  • Heidi Wagstaff
  • Jacob Watts
  • Kelly Murray
  • Matt Seaman
  • Greg Oxton

Creative Commons License
Measuring Self-Service Success by Consortium for Service Innovation is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.  Permissions beyond the scope of this license may be available at

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