This project was inspired by an Open Space session convened at the Consortium for Service Innovation's 2019 Member Summit by Jennifer MacIntosh. Rosalie Girard made sure the work continued after the session adjourned.
During more than twenty phone calls and an in-person meeting, a committed group of Consortium members offered their experience, ideas, and passion for this work. Deep thanks to them for their participation, which culminated in this paper.
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