Consortium for Service Innovation Members are actively supporting the development of KCS. Also see KCS Case Studies for how many organizations have been successful with KCS.
See KCS Methodology Ownership & Attribution to give approproate credit when referencing KCS methodology.
- KCS Principles and Core Concepts – The foundation of KCS.
- KCS v6 Practices Guide – The latest and most complete collection of information about how to do KCS.
- KCS v6 Adoption Guide – Offers a step-by-step approach for planning a KCS adoption, and is meant to complement the KCS v6 Practices Guide and the Measurement Matters paper.
- Glossary of KCS Terms