Appreciation & Acknowledgements

Knowledge-Centered Success Practices Guide Team (2027)

PAR 2.0: Process Alignment Review

A note on the name change: when gathering feedback on the Process Adherence Review, Consortium Members reflected on the fact that adherence runs counter to the Principles and Core Concepts of KCS, and in some cases, implied performance review. Process Alignment Review gets at the heart of what we're going for in terms of learning: of the opportunities we had to participate in the Solve Loop, how often did we?

Special thanks to David Kay and Jennifer Crippen, whose years of real world experience, thoughtfulness, and contributions continue to make the methodology understandable, usable, and relevant.

The Why Behind the Practices

This project was born out of a Consortium Member session called "KCS with No Staff, No Funding, No Time, and Bad Tools" and reflects the collected experience of the following people.  Thanks to each of them for their perspective and feedback!

KCS v6 Practices Guide

KCS v6 is based on more than 25 years of collective thinking, investment, experimentation, and insight. The journey started in 1992 with the simple premise - "What if we could capture, structure and reuse the support experience?"  It is impossible to recognize all the contributors to the collective effort of developing and validating the KCS practices over the years.  The early work on the KCS concepts and design was facilitated and documented by John Chmaj and Livia Wilson.

With continued focus and support from the Consortium members the practices continue to evolve. Version 6 of the KCS Practices Guide reflects the latest member experiences.

KCS v6 was written by Greg Oxton, Melissa George, and Kelly Murray based on the experiences and contributions from many Consortium members. Special thanks to David Kay for his contribution in many of the techniques and for his editing and comments on the entire document. Thank you to the KCS v6 Practices team.