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Consortium for Service Innovation

Review my self-paced training course after completion

Issue

The module appears locked even though I have completed it


Resolution

Learners have 12 weeks to complete/review their self-paced training courses before they expire 

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  • Click on the course you would like to review
  • Click on the module you would like to review
  • Click RESUME (not re-start)  Restarting will take that module back to the beginning and the chapters in that module will be locked.  Each module is separate, so be sure to click resume on the following modules if you plan to review them.

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  • Once you have clicked Resume, open the side panel to review the Menu/Table of contents 

Screenshot 2025-03-13 at 10.23.15 AM.png

Screenshot 2025-03-13 at 10.23.27 AM.png

 

 


Environment/Applies to

  • Self-paced training courses

Cause

Click restart rather than resume

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