We are implementing KCS and need examples of KCS-structured Knowledge Articles.
There are many variations on formatting KCS-structured articles, but we highly recommend using one basic template.
- See the section in the KCS v6 Practices Guide about article structure. Usually the article includes a Title, Problem/Issue, Environment, Resolution, and Cause.
- This article (and the others in this section) are formatted in a simple KCS structure!
- Most Consortium for Service Innovation member companies use KCS in their support organizations. A few specific examples:
- KCS v6 Practices Guide
- KCS Article Structure
New to KCS implementation