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Consortium for Service Innovation

Examples of KCS structured Knowledge Articles


We are implementing KCS and need examples of KCS-structured Knowledge Articles.


There are many variations on formatting KCS-structured articles, but we highly recommend using one basic template.

  • See the section in the KCS v6 Practices Guide about article structure.  Usually the article includes a Title, Problem/Issue, Environment, Resolution, and Cause.
  • This article (and the others in this section) are formatted in a simple KCS structure!
  • Most Consortium for Service Innovation member companies use KCS in their support organizations. A few specific examples:


Environment/Applies to

  • KCS v6 Practices Guide
  • KCS Article Structure


New to KCS implementation

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