Home > KCS v6 Practices Guide > Section 2 The KCS Practices > The Solve Loop > Practice 3: Reuse

Practice 3: Reuse

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Overview

Eliminating rework is one of the key factors that contributes to the operational efficiency of KCS.   If people use the knowledge base as the first resource in seeking a resolution to an issue, they are likely to find that the issue has already been resolved, and thus avoid the work of researching or seeking assistance from others to develop a resolution.

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Last modified
10:49, 15 Apr 2016

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