Home > KCS v6 Practices Guide > Section 2 The KCS Practices > The Solve Loop > Practice 1: Capture

Practice 1: Capture

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Overview

Our goal is to capture the experience of resolving issues. We want to capture the requestor's perception of what is happening, the environment in which it is happening, and the resolution to the issue. Depending on the nature of the work, the cause of the issue may also be captured.   

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Last modified
10:47, 15 Apr 2016

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